Effective Date: as of March 15, 2019
By accessing or using the Services, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, WE WILL BE SORRY TO SEE YOU GO, BUT PLEASE DO NOT ACCESS OR USE THE SERVICES.
Information We Collect:
We obtain information about you through the means discussed below. Please note that we need certain types of information to provide the Services to you. If you do not provide us with such information, you may no longer be able to access or use certain Services.
Information That You Provide Directly to Us Through the Services:
We collect information that you provide directly to us through:
• The Services you use, including renting or using a Scooter;
• Account registration and administration of your account;
• Uploads or posts to the Services;
• Your participation in polls, sweepstakes, or surveys;
• Requests or questions you submit to us via online forms;
• Your transactions with us;
• Requests for customer support and technical assistance; and
• Any other communications you make with us through the Services.
The types of data we collect directly from you includes your name, email address, address, and payment information.
If you invite another person to use the Services, we may collect certain information (such as email address) to send an invitation to use the Services and create an account. If we allow a profile feature at some point in the future, we may collect additional information from you, such your city of residence, your preferred use for Scooter sharing, your hobbies and other information.
Information We Collect Automatically:
When you use our Services, we collect certain information automatically as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf), may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
Location Information. We collect the precise GPS location of our Scooters, including the trip origination and destination data and routes taken by each Scooter, and parking information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device. In addition, if you install our mobile app, we may ask you to grant us access to your mobile device's geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Services and provide you with location-based features (e.g. notify you of Scooters available near you). You can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.
Camera Footage. Our Scooters may be equipped with video cameras for safety and service improvement purposes, including to (1) ensure Scooters are used properly and at speeds appropriate for the location and surface type, (2) protect against crimes such as theft and vandalism, and (3) otherwise monitor that Scooters are being used in compliance with applicable law and regulations; (4) to improve our Services. We obtain video and audio streams and recordings captured and recorded by such cameras, which may include video footage of: the surface on which the Scooter is being used (e.g., sidewalk or street), passersby, and you or your behavior. The camera footage collected is only available to selected employees for processing and used only for the purposes outlined above.
We may also use local shared objects (also known as "Flash cookies") to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Services, because it may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.
How We Use the Information We Collect
We use the information we collect through the Services for a variety of purposes, including to:
• Provide you with the Services;
• For customer support and to respond to your requests;
• Register you for an account;
• Track our Scooters, including location, trip and parking data and related information;
• Communicate with you regarding your relationship with us;
• Send you push notifications to your wireless device to provide updates and other relevant messages (you can manage push notifications by following instructions of your device manufacturer);
• Administer surveys, sweepstakes, promotions, or contests;
• Maintain internal records;
• Process billing and payment, including sharing with third-party payment gateways and payment service providers in connection with the Services;
• Improve and maintain the Services, and for product and service development;
• Contact you with products or offers that may interest you; and
• Detect and address fraud or safety concerns, or to resolve disputes, protect ourselves and third parties, and to enforce any legal terms that govern your use of the Services.
We may combine information that we collect from you through the Services with information that we obtain from affiliated and nonaffiliated third parties, and information derived from any other products or services we provide.
Aggregated/De-Identified Data: We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you or your device. We may use such information for any purpose, including without limitation for research and marketing purposes, and may also share such data with any affiliate or other third party.
When We Disclose Your Information:
We may disclose your information in the following situations:
Affiliates: We may share your information with any of our affiliates as needed to operate the Services.
Your Consent: We may disclose your information to nonaffiliated third parties based on your consent to do so.
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of an actual or potential corporate sale, merger, reorganization, asset sale, dissolution or similar event, your information may be shared and/or part of the transferred assets.
Service Providers: Skip, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. We provide access to or share your information to enable such service providers to provide requested services to us.
Legal Requirements: Skip may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation (ii) protect and defend the rights or property of Skip or the public, including the enforcement of any legal terms governing your use of the Services, (iii) protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
We may use third-party web analytics services on the Service, such as those of Google Analytics. These service providers use the sort of technology described in the section above titled Information We Collect Automatically to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.
California Do-Not-Track Disclosure
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals. To learn more about Do Not Track, you can do so here.
You can use certain Services without providing us with information. However, if you choose not to provide us with information, you may not be able to use certain Services.
We may send periodic promotional or informational emails to you. You may opt-out of certain communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.
You can also access your account to update or change certain information we maintain about you.
Our Services are not designed for children under the age of 18. Skip does not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information through the Services. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete the personal information to the extent required by the Children's Online Privacy Protection Act.
Links to Other Web Sites and Services:
This Policy applies only to the Services. The Services may contain links to other web sites or services not operated or controlled by Skip (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Skip endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies. Skip is not responsible for the content of the Third Party Sites or the protection and privacy of information you provide while visiting such Third Party Sites.
Skip takes steps to protect the information we collect, including trip origination and destination data, from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure.
Other Terms and Conditions:
Your access to and use of the Services is subject to the Terms of Service, (located at https://skipscooters.com/terms_of_service.html), The Transport Rate Schedule, located at (https://skipscooters.com/transport_rate_schedule_1_15_2019.html), and the Release of Liability, (located at https://skipscooters.com/release_of_liability.html), each of which is incorporated herein by this reference.
Consent to Transfer:
Our computer systems are currently based in the United States, so your information will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Services, you agree to this Policy and you consent to the transfer of all such information to the United States and to the processing of that information as described in this Policy.
Access to Information; Contacting Skip:
To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct information in our possession that you have previously submitted via the Services.
Please also feel free to contact us if you have any questions about Skip’s Policy or the information practices of the Services.
You may contact us by emailing us at [email protected] or by sending mail to us at Skip, 535 Alabama Street, San Francisco, California 94110. To reach customer support, please contact us at 844-929-2687.
Thanks for using Skips to get around town. Please ride safely, heed all instructions and comply with all relevant laws and regulations. Happy Skipping!